Treating Customers Fairly (TCF)
Treating Customers Fairly is a core principal of our company and the way we conduct our business and our company respect the Regulator’s mission to maintain a sound financial investment environment in South Africa and acknowledge its mandate to promote the:
• Fair treatment of consumers of financial services and products
• Financial soundness of financial institutions
• Systematic stability of financial industries
• Integrity of financial markets and institutions
The key factors that determine our policy to ensure that the six outcomes of TCF are achieved at all times are:
• Our clients can be confident that they are dealing with a company which upholds the fair treatment of all our customers
• All products and services marketed and sold by us are designed to meet the individual needs of our customers
• Our clients are provided with clear information and are kept appropriately informed before, during and after the point of sale
• Where our clients are provided with products that perform as we have led the customer to expect and the associated service is at an acceptable standard to
what we have led them to expect
• Our customers will not face unreasonable post-sale barriers imposed to change products, switch providers, submit a claim or make a complaint
• Where we offer advice to our customers, the advice is suitable and takes in account the individual client’s circumstances
• Any complaints or grievances received from a client will be handled in a sympathetic, positive and professional manner
Our customer’s feedback is important to us and we want to know whether your experience with us lives up to your expectations.
If you have any feedback let us know because your views as they are vital to helping us improve our service in the future.
TREATING CUSTOMERS FAIRLY (TCF)
The principals of TCF are well established in our business practice and it is a principal that we embrace. Should you be interested in the details of TCF, please click on the link below or request for a copy of the TCF Policy. Click here
